Frequently Asked Questions

Everything you need to know about your Lonvera shopping experience.

What is the typical shipping duration for an order?

Most orders are processed within 1-2 business days. Standard shipping generally takes 5-7 business days depending on your location.

How can I track my package after purchase?

Once your order ships, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery status.

What is Lonvera's return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are Lonvera products covered by a warranty?

Yes, all our products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.

Do you offer international shipping?

Currently, we ship to a select list of international destinations. Shipping costs and delivery times for international orders are calculated at checkout.