Returns & Exchanges

At Lonvera, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is unworn.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.